PRIVACY POLICY

Effective Date: February 1, 2026

OS247 LLC ("OS247", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of our customers, website visitors, and prospective customers. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit information through our forms, interact with our advertisements, or purchase our products and services.

This website is owned and operated by OS247 LLC. Sehatku Herbal is a brand operated by OS247 LLC. Advertising and campaign management for this website and brand may be conducted by authorized advertising partners acting on behalf of OS247 LLC, including CAPE ELECTRICAL SUPPLY LLC for Google Ads campaign operations.

By using our website, you agree to the terms of this Privacy Policy.

1. Company Information

Company Name: OS247 LLC
Brand Name: Sehatku Herbal
Website: https://www.onlinestore247.info/home
Contact Email: support@onlinestore247.info
Business Address: 56996 Lrg Merbau, 96000 Sibu, Sibu Sarawak, 96000 Malaysia
Phone Number: 08434-1228

2. Information We Collect

We may collect the following types of information:

a. Information you provide directly

When you fill out a contact form, place an order, request information, or otherwise communicate with us, we may collect:

- full name
- phone number
- email address
- shipping address
- billing information
- order details
- messages or inquiries you submit

b. Information collected automatically

When you use our website, we may automatically collect certain technical and usage information, such as:

- IP address
- browser type
- device type
- operating system
- pages visited
- time spent on pages
- referring website or advertisement
- general website activity data

c. Advertising and lead information

If you interact with our advertising campaigns on platforms such as Google, Facebook, or TikTok, we may collect or receive:

- lead form submissions
- campaign interaction data
- landing page visits
- conversion-related information

3. How We Use Your Information

We may use your information for legitimate business purposes, including to:

- respond to inquiries and customer requests
- process and fulfill orders
- provide customer service and after-sales support
- contact prospective customers who request information
- manage and improve our website, products, and services
- operate, evaluate, and optimize advertising campaigns
- detect fraud, abuse, or unauthorized activity
- comply with legal obligations

4. How We Protect Personal Information

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or loss.

These measures may include:

- restricted access to internal data systems
- limiting access to authorized personnel only
- password-protected accounts and internal controls
- use of secure systems and service providers where appropriate
- internal handling procedures for confidential customer information

However, no method of transmission over the internet or method of electronic storage is completely secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.

5. Sharing of Information

We do not sell personal information to unauthorized third parties.

We may share information only when reasonably necessary, including with:

- service providers who help us operate our business, website, payment processing, shipping, communications, or customer support
- advertising and analytics partners involved in campaign measurement and optimization
- authorized advertising intermediaries operating campaigns on our behalf, including CAPE ELECTRICAL SUPPLY LLC for Google Ads campaign management
- legal or regulatory authorities when required by law or to protect our rights

Any third party handling personal information on our behalf is expected to maintain appropriate confidentiality and security measures.

6. Advertising and Marketing

We may use personal information and website activity data to manage and improve our advertising and marketing activities. This may include:

- measuring campaign performance
- understanding customer interest
- following up on submitted inquiries
- improving landing pages and user experience
- communicating promotional offers or product information where permitted by law

If required by applicable law, we will provide options to opt out of certain marketing communications.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, or similar technologies to improve functionality, analyze traffic, and support advertising performance measurement.

These technologies may help us:

- remember user preferences
- understand website usage
- measure ad effectiveness
- improve website performance

You may control cookies through your browser settings, although disabling cookies may affect certain website functions.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including for customer service, business operations, legal compliance, dispute resolution, and enforcement of our agreements.

9. Your Rights

Depending on your location and applicable law, you may have rights relating to your personal information, such as the right to:

- request access to your personal data
- request correction of inaccurate information
- request deletion of your information where appropriate
- object to or restrict certain processing
- withdraw consent where processing is based on consent

To make a privacy-related request, please contact us using the contact information listed below.

10. International Data Handling

Because our business operations, service providers, or advertising activities may involve more than one country, personal information may be processed or accessed in different jurisdictions where permitted by law. We take reasonable measures to ensure appropriate protection of personal data in such cases.

11. Children's Privacy

Our website and services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law. If we become aware that such information has been collected improperly, we will take reasonable steps to delete it.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal obligations. The updated version will be posted on this page with the revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or our handling of personal information, please contact us:

OS247 LLC
Sehatku Herbal
56996 Lrg Merbau, 96000 Sibu, Sibu Sarawak, 96000 Malaysia
Email: support@onlinestore247.info
Phone: 08434-1228
Website: https://www.onlinestore247.info/home